Terms and Conditions

Reservations of all accommodation whether made by telephone, fax, in person, in writing or from the Internet are accepted by Freedom Holiday Homes hereinafter referred to as FHH on the following conditions:

1. CONTRACT OF HIRE
   The hiring contract will be between you the Hirer and the Owner of the property for which the booking is made and shall be deemed to be made subject to these Conditions of Hire and shall be interpreted and governed by English Law and jurisdiction. FHH act only as Agents for owners, and are not Principals. The Contract of Hire is not effective until FHH despatch to the Hirer written confirmation of the booking. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 18 years of age.
2. INITIAL PAYMENT
   Bookings will be confirmed upon receipt by FHH of the required deposit payment. However, if the booking is made within eight weeks of the holiday commencement date, the full accommodation rental will be required.
3. BALANCE PAYMENT
   The Balance of the Hire will be due for payment eight weeks before the holiday commencement date. The Owner/FHH reserve the right to cancel a holiday where full payment has not been received less than 28 days before the holiday commencement date. The deposit paid on the booking is non-returnable.
4. CREDIT CARDS
   Deposits for holiday bookings may be made by credit or debit card without additional charge. However, we reserve the Owner/FHH reserve the right to make a charge of 2% if customers wish to pay their holiday balance by credit card. Where the full amount is paid by credit card in a single transaction there is no charge. There is no charge for the use of debit cards. All bookings paid for by credit/debit cards are subject to these booking conditions.
5. VALUE ADDED TAX
   Where VAT applies to the property rental, it is included in the quoted price at the rate of the time of printing i.e. 17.5%. All VAT inclusive rentals are subject to change if the rate changes. FHH Confirmation of Booking is not a VAT invoice.
6. CONFIRMATION OF BOOKING
   Once FHH has issued a Confirmation of Booking the Hirer is responsible for the total published price of the property and extras as shown on the confirmation. Amendments to bookings will be subject to a £35 administration fee.
7. BOOKING CANCELLATION
   The Cancellation/Curtailment Protection Scheme does not extend to overseas bookings and these visitors are advised to make their own alternative arrangements to ensure cover. If you are forced to cancel your holiday you must inform FHH immediately. The Cancellation Protection Scheme is automatically arranged for you and is included in the cost of the holiday. This protects you for all or part of your responsibility for the balance of hire terms and/or deposit if you cancel for one of the qualifying reasons (see Cancellation Protection Scheme). Cancellation made for reasons outside those listed  are not protected in this way, and you will remain liable for the full payment unless we are able to re-let all or part of the period booked. It is possible to opt out of the scheme, but there is no monetary value to the Hirer and the hire charge will be payable in full.
8. BOOKING FEE
   FHH charges a booking fee of £15 for each booking, payable at the time of booking. The booking fee is not refundable with exception of cancellation being required as per clause 17.
9. AMENITIES
   The use of accommodation and amenities, where offered, such as swimming pools, rowing boats etc. is entirely at the users' risk, and no responsibility can be accepted for injury, or loss or damage to user's or visitors' belongings. However, the Owner/FHH do not seek to exclude or limit legal liability for the negligence of their servants or agents.
10. PARTY NUMBERS
    In no circumstances may more than the maximum number of persons, as stated in the brochure or on the website, occupy a property. TheOwner/FHH reserve the right to refuse admittance if this condition is not observed. In addition, the Owner/FHH reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their discretion) be unsuitable for the property concerned.
11. HIRER'S RESPONSIBILITIES
    The Hirer is responsible for the property and is expected to take all reasonable care of it, leaving the property and its contents clean and tidy at the end of the hire period.
12. DAMAGE
    All damages and breakages are the legal responsibility of the Hirer and should be notified to the Owner or Keyholder before the end of your holiday. Their cost shall be refundable on demand. Minor damage or breakages will not normally be charged but in circumstances where extra cleaning is required or there has been breakage or damage beyond what is reasonably expected, the Owner/FHH reserve the right to charge you for any additional costs incurred as a consequence and may, at their discretion, refuse future bookings.
13. SECURITY DEPOSITS
    The Owner/FHH reserve the right to request payment of a security deposit should it be deemed necessary. Any Security Deposit charged by the owner and administered by the owner themselves or by FHH will be cashed before the start of the holiday and reimbursed promptly after the holiday (less charges which have been incurred).
14. CUSTOMER SERVICE
    

    If you are dissatisfied with the service you received, please follow the complaints procedure in Useful Information. In the event of any dispute between parties it shall be governed by English Law as detailed in clause 16.

15. LITERATURE
    The Owner/FHH take every care to ensure the accuracy of the property descriptions. All information in this brochure and on the FHH website is given in good faith and is believed to be correct at the time of going to press, but the Owner/FHH cannot be held responsible for changes beyond its control, which may become known after publication of this literature. In addition, whilst properties may be described as non-smoking or no pets, this cannot be guaranteed. The Owner/FHH's description of a cottage shows the amenities available at that property, but generally does not state what is not available. Please be aware that if a property is advertised as having an enclosed garden, this does not necessarily mean a secure garden. It may be enclosed by hedging or open style fencing.
    
    Further, the Owner/FHH will not be liable to you, any member of your party or person visiting the property during the period of your hire of it for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, damage resulting from exceptional weather conditions or other unforeseeable circumstance. You also accept that FHH in acting as agent for the Owner will not in any way be liable for any negligence on the part of the Owner resulting in loss, injury or accident.
16. LEGAL
    In the event of any disputes arising between parties it shall be referred to the juristriction of the English courts only and any actions shall be heard in the court for the area in which the property is situated. Any contract shall be governed by English law and interpretation. Any disputes arising between FHH and the Hirers, if not mutually resolved, can be referred to a single arbitrator agreed, or in the default of such agreement, to the President for the time being of the Law Society or Institute of Arbitrators. In either case, such arbitration would be subject to the provisions of the Arbitration Act of 1996 or any statutory modification thereof for the time being in force. All parties will contribute equally to the cost of Arbitration.
17. AVAILABILITY
    The Hiring Contract is made on the understanding that the property and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of FHH, then FHH may be forced to cancel the booking. The Hirer will be advised as early as possible. Where possible, The Hirer will be offered suitable alternative accommodation, which, if not acceptable, will entitle the Hirer to a refund of all monies due. The Hirer will not as a result have any further claims against FHH or the owner. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a payment.

This brochure and Booking Conditions supersede previous issues.

PAYMENTS

By sterling cheque to Freedom Holiday Homes, by credit or debit card (a 2% charge is made for credit card payments on balances only - see booking condition 4), or by bank transfer to:



Overseas Payments - Bookings from overseas clients may be paid by:



EURO payments can now be accepted by bank transfer using the following codes. Please note that any charges MUST be paid by the client at source and the relevant booking references quoted.



(Overseas payments in sterling should include a Bank administration fee of £7. Bank charges in excess of £7 in respect of payment will be charged to clients. The £7 Bank fee applies to local British charges only, not those incurred at source).

If you have any questions, or would like further assistance, please email us.